Terms of Service

By creating an account, activating a ChatNiaga service, purchasing a plan or continuing to use ChatNiaga, you agree to these Terms. If you use ChatNiaga for a business or organisation, you confirm that you have authority to act for that business or organisation.

ChatNiaga provides business software and AI-assisted tools that may include customer messaging, WhatsApp integration, AI Business Cards, CRM, lead capture, catalogues, knowledge management, orders, appointments, automation, reporting and related features.

Features may evolve over time. We may add, change, improve or discontinue features where reasonably necessary to operate and develop the service.

You are responsible for providing accurate account and business information, keeping login credentials secure and ensuring that only authorised people access your workspace. You are responsible for activity performed through your account unless caused by a failure within ChatNiaga.

Some features depend on third-party services such as Meta/WhatsApp, cloud providers, AI providers, payment services, email providers or delivery services. Your use of those integrations may also be subject to the third party’s terms, policies, eligibility rules, pricing and technical limitations.

You are responsible for using customer contact information and outbound messaging lawfully and for following applicable WhatsApp Business and Meta policies, including template, consent and messaging requirements.

AI-generated replies, summaries, recommendations and other outputs may contain mistakes or incomplete information. You remain responsible for your business decisions, customer commitments, pricing, medical/legal/financial statements and other important actions taken using AI output.

You should keep business knowledge, products, policies, prices and other source information accurate so that the AI has reliable information to work with.

You must not use ChatNiaga to:

• Break applicable laws or third-party platform rules.
• Send unlawful spam, deceptive messages, harassment or abusive content.
• Access another business’s data without authorisation.
• Attempt to disrupt, reverse engineer, bypass security or misuse the platform.
• Upload malware or content that infringes the rights of others.
• Use the service to impersonate another person or business deceptively.

Businesses using ChatNiaga control the business and customer information they submit or connect to the platform. You are responsible for having an appropriate basis to collect and use that data and for responding to customer privacy requests where you are the responsible business.

ChatNiaga processes such information to provide the service as described in our Privacy Policy.

Paid features are subject to the price, billing interval and inclusions shown when you purchase or activate them. Unless otherwise stated, fees already incurred are not automatically refundable merely because a customer chooses not to use the remaining service period. Any specific refund, trial or cancellation terms shown at checkout or in a written commercial offer will also apply.

Demo and trial environments may contain simulated or example data. They are intended to demonstrate functionality and must not be treated as actual business records, confirmed bookings, real payments or real customer transactions unless expressly stated otherwise.

ChatNiaga and its software, branding, interfaces and platform materials are protected by applicable intellectual-property rights. You retain rights in content and data that you lawfully provide to the service. You grant us the limited rights necessary to host, process and display that content in order to provide ChatNiaga to you.

We aim to provide a reliable service, but uninterrupted availability cannot be guaranteed. Maintenance, internet failures, third-party outages, API changes and events outside our reasonable control may affect the service. We may make reasonable changes required for security, compliance, reliability or product development.

We may restrict or suspend access where reasonably necessary for security, non-payment, serious misuse, legal compliance or violation of these Terms. You may stop using ChatNiaga at any time, subject to any active billing or contractual commitments you accepted.

To the extent permitted by applicable law, ChatNiaga is provided on an “as available” basis. We do not guarantee that AI output, third-party services, lead information, delivery estimates or business results will always be accurate or available.

Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded. Where liability can legally be limited, ChatNiaga will not be responsible for indirect, consequential or purely speculative business losses arising from use of the service beyond what applicable law requires.

Our handling of personal data is described in the ChatNiaga Privacy Policy.

We may update these Terms as ChatNiaga evolves. Material changes will be reflected by updating the date on this page and, where appropriate, by providing additional notice.