Privacy Policy

ChatNiaga is a Malaysian business software platform that helps businesses manage customer enquiries, business information, leads, conversations, products, orders, automation and AI-assisted workflows. In this policy, “ChatNiaga”, “we”, “us” and “our” refer to the ChatNiaga service.

Depending on how you use ChatNiaga, we may process information such as:

• Account and business information, including names, business names, phone numbers, email addresses and addresses.
• Customer and CRM information entered or received by a business using ChatNiaga.
• WhatsApp messages, conversation metadata, message delivery status and contact details when WhatsApp Business Platform is connected.
• Products, services, pricing, business hours, FAQs, knowledge-base content, orders, appointments and other business records.
• AI prompts, questions and responses required to provide AI-assisted features.
• Technical and usage information such as browser/device information, timestamps, logs and feature usage.
• Public business information that we research or import for demos, lead management or business-profile enrichment.

We may use information to:

• Provide, operate, secure and improve ChatNiaga.
• Authenticate users and maintain business workspaces.
• Deliver customer communication, CRM, AI, business-card, automation and reporting features.
• Send and receive WhatsApp Business messages when a business enables that integration.
• Generate AI-assisted replies, summaries, recommendations and business workflows based on information supplied to the service.
• Provide support, investigate errors, prevent abuse and maintain service reliability.
• Process billing, subscriptions and account administration where applicable.
• Comply with legal obligations and enforce our terms.

ChatNiaga may integrate with the WhatsApp Business Platform provided by Meta. When that integration is used, information may be transmitted between ChatNiaga and Meta in order to send, receive and manage WhatsApp messages, templates, media and delivery statuses.

Businesses using ChatNiaga are responsible for ensuring that their use of WhatsApp, customer contact data and outbound messaging complies with applicable law, consent requirements and Meta/WhatsApp policies.

Some ChatNiaga features use third-party AI service providers to process prompts and relevant business or conversation context. We aim to send only the information reasonably required to perform the requested AI function. AI responses may be inaccurate, so important business decisions and customer commitments should be reviewed by a human where appropriate.

We may use service providers for cloud hosting, databases, messaging, email, payments, analytics, AI processing, delivery tracking and other infrastructure required to operate ChatNiaga. These providers may process information on our behalf subject to their applicable terms and safeguards.

We do not sell personal data. We may disclose information where reasonably necessary to provide the service, with your direction or consent, to protect users and the platform, or where required by law.

We retain information for as long as reasonably necessary to provide the service, maintain legitimate business records, resolve disputes, meet security needs and comply with applicable obligations. When information is no longer required, we may delete, anonymise or securely dispose of it, subject to technical backup and legal-retention requirements.

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, misuse, alteration, loss or disclosure. No internet or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may request information about personal data we hold about you, ask for corrections, request deletion where appropriate, or withdraw consent for certain processing. Some information may need to be retained where required for legal, security, fraud-prevention or legitimate record-keeping purposes.

If you are a customer of a business that uses ChatNiaga, that business may be the primary party responsible for your customer data. We may direct your request to that business where appropriate.

Where applicable, ChatNiaga handles personal data with regard to Malaysia’s Personal Data Protection Act 2010 and applicable requirements concerning notice and choice, disclosure, security, retention, data integrity and access.

ChatNiaga is intended for businesses and is not designed for children to create business accounts. If we become aware that personal data has been collected from a child in circumstances where consent or other legal requirements have not been satisfied, we will take appropriate steps to address it.

We may update this Privacy Policy as ChatNiaga evolves or as legal and operational requirements change. The latest version will be published on this page with an updated date.

For privacy questions, access/correction requests or deletion requests, contact ChatNiaga through our official support channels.